Shipping Policy
At jdqun.store, we are committed to providing a seamless and reliable shipping experience for every customer. This shipping policy outlines important information regarding order processing, delivery timelines, tracking, and shipping fees for all orders placed through our website.
● Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and dispatched, you will receive a confirmation email containing your shipping details and a tracking number.
● Shipping Locations
Currently, we only ship within the United States. We do not offer international shipping at this time. If you attempt to place an order with a shipping address outside of the U.S., the order will not be processed, and you will be notified via email.
● Estimated Delivery Time
After the order has been shipped, the estimated delivery window is 5 to 7 business days, depending on the destination. Please note that delivery time may vary due to carrier delays, weather conditions, or other unforeseen circumstances. We work with reliable shipping partners to ensure your order arrives safely and on time.
● Shipping Fees
We are pleased to offer FREE standard shipping on all orders—no minimum purchase required, no hidden fees. Whether you’re ordering one item or a full wardrobe, we cover all standard shipping costs for you.
● Shipping Carriers
We use trusted shipping services such as USPS (United States Postal Service), UPS (United Parcel Service), and FedEx to ensure safe and timely delivery. The specific carrier may vary depending on the size, weight, and destination of your order.
● Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and tracking link, allowing you to monitor your shipment in real-time. If you do not receive a tracking number within 3 business days of placing your order, please check your spam/junk folder or contact our customer service team at [email protected].
● Delivery Issues and Delays
While we do our best to ensure prompt delivery, delays may occasionally occur due to external factors beyond our control (e.g., extreme weather, holidays, or courier service disruptions). In such cases, we appreciate your patience and understanding. If your order is significantly delayed or appears to be lost, please contact us so we can investigate and assist you promptly.
● Address Accuracy
Please ensure all shipping information is accurate before completing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an invalid address, we will contact you to arrange re-shipment (additional fees may apply).
● Damaged or Missing Packages
If your package arrives damaged or if an item is missing, please contact us within 7 days of delivery. We may request photos of the packaging and product to process a replacement or refund.
● Support
For any questions related to shipping, feel free to reach out to us at [email protected]. Our team is happy to help with any concerns regarding your delivery.