Frequently Asked Questions (FAQ)
Q1: What sizing standard do you use for your clothing?
A1: We use standard US sizing. Each product page includes a detailed size chart. We recommend measuring your bust, waist, and hips and referring to the chart to select the best fit.
Q2: What materials are your clothes made from? Are they comfortable and breathable?
A2: We carefully select high-quality fabrics such as pure cotton, cotton blends, and eco-friendly polyester to ensure our clothes are soft, comfortable, and breathable for everyday wear.
Q3: Can I return or exchange items after purchase? What is the process?
A3: We offer a 30-day no-questions-asked return and exchange policy. Please keep the item unused, unwashed, and with tags attached. Contact our customer support via email to initiate the return or exchange process, and we will guide you through the steps.
Q4: How long does it take to process and ship my order?
A4: Orders are typically processed and shipped within 1-3 business days. Delivery time varies by location but generally takes 5-7 business days.
Q5: Do you offer customization or bulk purchase options?
A5: Currently, we do not offer customization services. For bulk purchases, please contact our customer service via email for pricing and options.
Q6: How should I care for and wash the clothing?
A6: Please follow the care instructions on the garment’s label. Generally, we recommend cold hand wash or gentle machine wash on low temperature and avoid bleach to prolong the garment’s life.
Q7: Will the color of the product differ from the pictures?
A7: We strive to display product colors as accurately as possible, but due to differences in monitors and lighting during photography, actual colors may vary slightly. We appreciate your understanding.
Q8: Are your products suitable for sensitive skin?
A8: Our clothing is made from skin-friendly materials, but if you have sensitive skin or allergies, we recommend reviewing the fabric details and conducting a small patch test before regular use.
Q9: Can I track my order after purchase?
A9: Yes, once your order is shipped, we will provide you with a tracking number via email so you can monitor the delivery status.
Q10: What payment methods do you accept?
A10: We currently accept PayPal（Visa and Mastercard） for secure and convenient payment. Credit card payments via PayPal are also supported.